🏨Healthcare

OPD Queues Down. Patient Satisfaction Up.

Enable WhatsApp slot booking for OPD, send token numbers to patients, automate discharge follow-ups, and prescription reminders — all from one platform.

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40%

Shorter Wait Times

9:41

Business

Online

OPD booking + token allocation

I need to see a cardiologist this Thursday if possible.

12:10

🏥 OPD Cardiology — Thursday 29 Jun Dr. R. Gupta (Sr. Cardiologist): • 9:30 AM ✅ (Token #7) • 11:00 AM ✅ (Token #12) Choose your preferred slot:

12:13

9:30 AM please

12:16

✅ OPD Slot Confirmed! Dr. R. Gupta — Cardiology Thursday 29 Jun at 9:30 AM Your Token: #7 City Hospital, 3rd Floor, East Wing Carry any previous ECG/echo reports. (Arrive 15 mins early for registration)

12:19

Type a message

40%

Shorter OPD Queues

98%

Confirmation Rate

24/7

Slot Booking

70%

Fewer Walk-In Wait Times

The Exact Problems Hospitals Face

And how WhatsApp automation fixes each one

🏃

OPD queues cause frustration and complaints

90 min avg wait

Walk-in patients wait 90 minutes, frustrated. Pre-booked slot patients feel valued. Both groups possible with WhatsApp.

💊

Post-discharge follow-up is manual or absent

85% no follow-up

Patient discharged after surgery. No check-in in 7 days. They don't know what's normal, who to call, or when to return.

🔔

Prescription and test reminders not sent

40% non-adherence

Patient skips blood test, forgets BP medication. Doctor not notified. Condition worsens. Avoidable readmission.

How Hospitals Automate with Reputoo

A step-by-step WhatsApp journey built for your business

💬

Patient books OPD slot via WhatsApp

Bot shows available doctors, departments, and slots. Token number assigned instantly.

→ 40% reduction in walk-in queues

⏰

Day-of reminder with token and directions

Morning reminder with token number, department location, and what reports to carry.

→ 65% fewer late arrivals

🏥

Discharge instructions sent on WhatsApp

On discharge, send personalised care instructions, medication schedule, and follow-up dates.

→ 85% medication adherence

📞

7-day post-discharge check-in

Automated WhatsApp check-in 7 days post-discharge: "How are you feeling?" with emergency contact info.

→ 30% fewer readmissions

Tools Built for Hospitals

Every feature you need — nothing you don't

📅

Booking Automation

Appointments, reminders, cancellations

Learn more →

⚙️

Automation Sequences

Multi-step automated follow-ups

Learn more →

🤖

AI Chatbot

Instant 24/7 WhatsApp responses

Learn more →

📢

WhatsApp Broadcast

Send campaigns to thousands at once

Learn more →

Questions from Hospitals

Everything you need to know before starting

Can patients book OPD appointments via WhatsApp?+

Yes. Reputoo's bot shows available doctors, departments, and time slots. Patients select, receive a token number, and get directions. Zero receptionist calls for routine bookings.

How do WhatsApp reminders reduce OPD wait times?+

When patients know their token number and expected time, they arrive on time — reducing the cluster of early walk-ins. Hospitals see 35-45% shorter queue times with slot-based WhatsApp booking.

Can discharge instructions be sent via WhatsApp?+

Yes. On the day of discharge, Reputoo sends personalised care instructions, medication schedule, diet advice, and follow-up appointment date via WhatsApp — documents patients can re-read anytime.

Can I send prescription refill reminders to chronic patients?+

Yes. Set up automated 30-day reminders for chronic condition patients: "Your BP medication refill is due. Book a quick consultation here." Significantly reduces prescription lapses.

Can I manage multiple departments and doctors from one WhatsApp number?+

Yes. One hospital WhatsApp number routes patients to the right department (Cardiology, Ortho, Paeds) based on their query. Each department manages their conversations from a shared dashboard.