AI Phone Agent for Restaurants
Reservations · Takeaway orders · Hours & menu queries — all handled while your team serves
Reputoo's AI phone agent handles every restaurant call — table reservations, takeaway enquiries, menu questions, and hours — so your staff can focus entirely on the diners in front of them.
100%
Calls answered during service
60s
Average reservation booking time
3x
More Google reviews via WhatsApp
24/7
Including after closing time
Use Cases
What gets automated
Table reservations
Caller requests a table for 4 on Saturday at 7pm — AI checks availability, books, and sends a WhatsApp confirmation with the reservation details.
Takeaway & delivery orders
AI takes takeaway orders during peak hours, captures the order and contact details, and sends them to your kitchen team via WhatsApp.
Dietary & allergy queries
Caller asks about gluten-free options, nut allergies, or vegan menu — AI answers based on your configured menu and allergy info.
Hours & location
Opening times, last orders, kitchen close, holiday hours, parking — AI answers all location-based queries instantly.
Event & private dining
Caller enquires about private dining, birthday parties, or corporate events — AI captures requirements and sends details to your events team.
Post-visit review requests
After a diner's visit, AI sends a WhatsApp message requesting a Google review — dramatically increasing your restaurant's review volume.
Platform Features
Everything included
Reservation system integration
Connects to OpenTable, ResDiary, SevenRooms, or your custom booking system to check real-time table availability and book directly during the call.
Peak hour coverage
Friday and Saturday evenings are when most restaurant calls are missed. AI answers every call simultaneously — no missed reservation calls when you're fully slammed.
Menu & allergy awareness
Upload your menu and allergy matrix to Reputoo. AI answers any menu question accurately — ingredients, preparation methods, and cross-contamination risks.
WhatsApp confirmation
Every reservation gets a WhatsApp confirmation with date, time, party size, and your address. Day-before reminder reduces no-shows.
After-hours orders
Late-night order requests, next-day bookings, and event enquiries that come in after closing are captured and sent to your team for morning action.
Review acceleration
A WhatsApp review request sent after a positive dining experience converts at 30–50%. Most restaurants see their Google rating improve within 30 days.
Frequently Asked Questions
Can the AI take actual food orders over the phone?
Yes, for takeaway orders. The AI collects the order items, customer name, phone number, and pickup time. The complete order is sent to your kitchen team via WhatsApp in real time. For table-side orders, AI handles pre-call enquiries and reservations.
What happens when a caller asks about something not on the menu?
AI will answer that the item isn't on the current menu and suggest alternatives. For seasonal specials or daily specials, update your AI knowledge base — it takes under 2 minutes and the AI knows instantly.
How does the AI handle reservation cancellations?
Caller can call to cancel. AI confirms the cancellation, removes from your booking system (via integration), and sends a WhatsApp cancellation confirmation to the guest. If configured, AI also asks if they'd like to rebook for another date.
Can the AI handle calls in multiple languages for tourist restaurants?
Yes. AI auto-detects the caller's language and responds in kind. For tourist areas, this is especially valuable — AI can handle French, Spanish, Arabic, Chinese, and other tourist market languages without you needing multilingual staff.
Does this work for fast food, QSR, or takeaway-only restaurants?
Yes. For takeaway-focused restaurants, configure the AI to collect orders (items, quantities, pickup time, contact details) and route them to your team via WhatsApp. For fast food, the primary use case is managing the phone queue during peak hours.
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