AI Receptionist for Clinics & Medical Practices
24/7 appointment booking · Reduce no-shows by 40% · WhatsApp reminders
Reputoo's AI receptionist handles all incoming calls for clinics, dental offices, and medical practices — booking appointments, answering patient FAQs, and sending WhatsApp reminders to reduce no-shows.
40%
Reduction in missed appointments
24/7
Appointment booking availability
3x
More Google reviews from patients
80%
Patient calls handled without staff
Use Cases
What gets automated
Appointment booking & rescheduling
Patients call to book, change, or cancel appointments. AI handles all three in real time — no hold time, no staff interruption.
Prescription refill requests
AI captures prescription refill requests, logs patient details, and notifies your team via WhatsApp for review and processing.
Test result enquiries
AI tells patients when results are ready (if configured) or directs them to the right channel — reducing front desk enquiry volume.
Location & parking
Directions, parking, entrance instructions, wheelchair access — AI handles these FAQ calls so your staff can focus on patients.
WhatsApp reminders
24 hours before each appointment, AI sends the patient a WhatsApp reminder. No-show rates drop by 30–40% with automated reminders.
Post-visit review requests
After a successful appointment, AI sends patients a WhatsApp message requesting a Google review — growing your practice's online rating.
Platform Features
Everything included
Calendar integration
Connects to your practice management system (or generic calendar) to check availability and book in real time. Supported: Practo, Cliniko, Heydoc, and generic Google/Outlook calendars.
No-show reduction
AI sends WhatsApp appointment reminders automatically. Option to request confirmation ("Reply YES to confirm your appointment"). Reduces no-shows by 30–40%.
Triage language
AI is trained with medical triage logic — distinguishing routine queries from urgent ones. Urgent symptoms (chest pain, severe injury) trigger immediate human escalation.
Patient privacy
AI does not ask for or repeat sensitive clinical information on calls. Patient call data is encrypted and not retained beyond your configured retention period.
Multi-doctor scheduling
Handles appointment booking across multiple doctors, clinicians, or locations — routing each patient to the right practitioner.
Review growth
Happy patients are the best source of Google reviews. AI sends a WhatsApp review request after each positive visit — most practices see 3–5× more reviews within 30 days.
Frequently Asked Questions
Is an AI receptionist appropriate for a medical clinic?
Yes, for routine tasks. AI handles the majority of clinic calls (appointment booking, FAQs, reminders, directions) without clinical judgement. For clinical questions, AI routes to a nurse or doctor. The result is front desk staff freed from routine calls to focus on in-clinic patient care.
What if a patient calls with an emergency?
Reputoo's AI is configured with emergency escalation. If a caller mentions emergency keywords (chest pain, severe bleeding, loss of consciousness, etc.), the AI immediately tells them to call 112/999/911 and simultaneously alerts your on-call team via WhatsApp.
Can the AI integrate with my practice management software?
Reputoo connects via API to major practice management systems. For systems without APIs, the AI captures booking details (patient name, DOB, preferred time) and sends them to your team for manual entry. A growing list of supported integrations is in our Help Center.
Will patients mind talking to an AI?
Patient acceptance varies. For routine bookings and FAQs, most patients are comfortable. We recommend disclosing AI use in your greeting: "Hi, you've reached [Clinic Name]'s AI assistant." You can always route to a human if the patient requests.
How do WhatsApp appointment reminders work?
When a patient books (via AI call, online, or in-person), Reputoo stores their phone number. 24 hours before their appointment, the AI sends them a WhatsApp reminder. You can request a reply confirmation ("Reply YES to confirm"). Patients who don't confirm trigger a reminder alert to your reception team.
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