One WhatsApp Number. Your Entire Team.
Manage all incoming WhatsApp conversations from a single shared inbox. Assign chats to agents, set SLAs, use quick replies, and never miss a customer message.
∞
Agents, One Number
<2 min
Avg First Response
100%
Conversation History
0
Missed Messages
The Problem
Without WhatsApp Shared Inbox, businesses struggle with:
❌ Common Pain
One phone, multiple team members
Passing a phone around for WhatsApp is chaos. Messages get missed, replied twice, or never answered.
❌ Common Pain
No accountability for conversations
When everyone sees a message, nobody owns it. Customer queries fall through the cracks.
❌ Common Pain
No visibility into team performance
Managers can't see response times, resolution rates, or who is handling which customer.
Features
Everything you need
Multi-Agent Assignment
Assign any conversation to any team member. Agents see only their assigned chats to stay focused.
Quick Replies
Library of saved replies for common questions. Agents respond in one click instead of typing every time.
Tags & Labels
Tag conversations by topic, priority, or status. Filter and find any conversation instantly.
SLA Tracking
Set response time targets. See which conversations are approaching breach before it happens.
AI Reply Suggestions
AI-generated reply suggestions based on conversation context. Approve and send in one click.
Team Performance Reports
Track first response time, resolution time, CSAT, and agent productivity from one dashboard.
How It Works
Up and running in minutes
Invite Your Team
Add agents by email. Each gets their own login and sees only assigned conversations.
Set Assignment Rules
Auto-assign by keyword, source, or round-robin. Or let agents pick from the queue.
Respond & Resolve
Agents handle conversations from any device. Full history, notes, and context always visible.
FAQ
Frequently Asked Questions
What is a WhatsApp shared inbox?
A shared inbox lets multiple team members manage conversations from a single WhatsApp Business number. Unlike the regular WhatsApp Business app (1 user), Reputoo supports unlimited agents with individual logins.
How many agents can use it?
Unlimited. All agents share the same number but are assigned individual conversations with their own login and performance tracking.
Can I auto-assign conversations to agents?
Yes. Set rules based on keywords, time of day, or round-robin distribution. Conversations are distributed evenly across available agents.
Does it work on mobile?
Yes. Fully responsive, works on any mobile browser. No app download required.
What is SLA in a WhatsApp inbox?
SLA defines target response times (e.g., respond within 5 minutes). Reputoo tracks each conversation against targets and alerts managers before a breach.
Can I see history for returning customers?
Yes. Every conversation is stored permanently. When a customer returns, agents see all previous conversations, purchases, and notes in one timeline.
Related Features
Ready to start?
Start using WhatsApp Shared Inbox today
Official WhatsApp Business API · Cancel anytime · No hidden costs