Turn Instagram Comments Into WhatsApp Conversations
Connect your Instagram Business account to Reputoo and automatically capture leads from post comments and story replies — then move the conversation to WhatsApp for higher conversion.
25x
More Replies vs DMs
92%
WhatsApp Open Rate
3 min
Avg Setup Time
Auto
Lead Capture
Automated Triggers
What gets automated
Post Comment
Someone comments on your Instagram post → auto-reply with a WhatsApp link to continue the conversation privately.
Story Reply
Customer replies to your Instagram Story → auto-capture the lead and send a WhatsApp follow-up with more details.
Instagram DM
New Instagram DM received → Reputoo inbox alert + option to continue conversation via WhatsApp for richer engagement.
Click-to-WhatsApp Ad
Instagram ads with WhatsApp CTA send leads directly to Reputoo — auto-response and lead capture from first message.
Keyword Trigger
Comment contains "price", "available", "DM" or any keyword → instant WhatsApp link reply from your Instagram account.
Review Request
Customer completes a transaction via Instagram → WhatsApp review request sent automatically for Google or Facebook reviews.
Platform Features
More than just order notifications
Comment Auto-Reply
Auto-reply to Instagram comments with a personalized message and a WhatsApp link to move the conversation there.
Unified Inbox
Reputoo's shared inbox shows Instagram DMs and WhatsApp conversations together — handle all channels in one place.
Keyword Automation
Set keyword triggers: when a comment or DM contains "pricing" or "book", send an auto-reply with the relevant information.
Instagram Ad Lead Capture
Click-to-WhatsApp Instagram ads send leads to Reputoo. First message triggers auto-reply and contact creation.
AI Response
Reputoo AI can respond to common Instagram DM questions automatically — pricing, availability, location, hours.
Cross-Platform Analytics
See Instagram → WhatsApp conversion rate: how many Instagram leads convert to WhatsApp conversations and sales.
How to Connect
Connect in under 5 minutes
Connect Instagram Business Account
In Reputoo → Integrations → Instagram → authenticate via Facebook (Instagram Business requires FB Page connection).
Set Up Comment Auto-Reply
Choose which posts (all or specific) get comment auto-replies. Customize your message with a WhatsApp link.
Configure Keyword Triggers
Set keywords that trigger specific auto-replies. Test with a comment on your post. Go live.
Frequently Asked Questions
Does Reputoo connect to Instagram DMs directly?
Yes. Reputoo connects to Instagram via the Meta Business Messaging API (the same API that powers Instagram Business DMs). Your Instagram DMs appear in Reputoo's shared inbox alongside WhatsApp conversations.
How does the comment-to-WhatsApp feature work?
When someone comments on your Instagram post, Reputoo auto-replies (via Instagram comment or DM) with a message inviting them to continue on WhatsApp. The reply includes your WhatsApp link. This moves the conversation to a higher-conversion channel.
Can I reply to Instagram comments automatically based on keywords?
Yes. Set up keyword triggers in Reputoo. If a comment contains "price", "interested", or any keyword you define, Reputoo automatically posts a comment reply (or sends a DM) with the relevant response. This works 24/7 without manual monitoring.
Does this work with Instagram for personal accounts or only business accounts?
Only Instagram Business accounts (connected to a Facebook Page) support API access for DMs and comment management. Personal Instagram accounts cannot connect to Reputoo. Convert to Instagram Professional/Business Account in Instagram Settings to get access.
Can I manage Instagram DMs and WhatsApp in the same inbox?
Yes. Reputoo's unified inbox shows all channels — WhatsApp, Instagram DMs, and (optionally) Facebook Messenger — in one view. Assign conversations to team members, add tags, and track response times across all channels.
How do Click-to-WhatsApp Instagram ads work with Reputoo?
In Meta Ads Manager, create an Instagram ad with the "Send WhatsApp Message" CTA pointing to your Reputoo-connected WhatsApp number. When a prospect clicks the ad and sends the first WhatsApp message, Reputoo captures them as a lead, sends an auto-reply, and routes to your sales team.
Other Integrations
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Official WhatsApp Business API · Cancel anytime · No hidden costs
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