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🏩Hospitality

Fully Booked. 5-Star Rated. Guests Keep Coming Back.

Drive direct bookings on WhatsApp to cut OTA commissions, delight guests with pre-arrival personalisation, and collect reviews at the perfect checkout moment.

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75%

Direct Booking Rate

9:41

B

Business

Online

Direct booking + pre-arrival personalisation

Hi, do you have a deluxe room for 3 nights from July 5-8? What's your best rate?

12:10

🏩 Hello! Yes, we have Deluxe Rooms available for Jul 5-8! 🛏️ Deluxe Room: ₹4,200/night (Direct Price) (vs ₹4,950 on Booking.com — you save ₹2,250!) Includes: Breakfast + Free Airport Transfer Book directly and we'll hold the room for 24 hours. Payment on arrival. Shall I confirm the booking?

12:13

Yes, book it for us please!

12:16

✅ Booking confirmed — Jul 5-8, Deluxe Room! 📋 We'll send a pre-arrival form tomorrow for any special requirements (dietary preferences, floor preference, occasion?). Looking forward to hosting you! 🌟

12:19

🌺 Welcome to Grand Palace Hotel! Your check-in is tomorrow at 2 PM. A few things ready for you: • Pool hours: 6 AM - 9 PM • Today's special: Rajasthani Thali dinner at 7 PM • Your room: 304 (Garden View) Need anything? Just WhatsApp us anytime! 🏩

12:22

Type a message

75%

Direct Booking Rate

25%

OTA Commission Saved

4.8

Avg Guest Rating

3x

Return Guest Rate

The Exact Problems Hotels Face

And how WhatsApp automation fixes each one

💸

OTA commissions eat 15-25% of every booking

₹3.5L+ monthly

Every Booking.com or MakeMyTrip booking costs you 18-22% in commission. Direct WhatsApp bookings cost nothing.

⭐

Checkout is rushed — reviews not collected

5% review rate

Guest checks out at 11 AM. Nobody asks for a review. The OTA asks 3 days later. By then, sentiment has faded.

🔄

Return guests book via OTA again

80% return via OTA

Your repeat guest books through Booking.com again. You pay ₹2,000 commission for a guest you already have in your contacts.

How Hotels Automate with Reputoo

A step-by-step WhatsApp journey built for your business

1

💬

Inquiry → direct booking offer (saves guest money)

Bot shows direct rate (lower than OTA) and books with payment on arrival option.

→ 75% direct booking rate

2

🌺

Pre-arrival personalisation on WhatsApp

Day before arrival: special requests, room preference, local tips, and check-in time confirmation.

→ Guests arrive feeling valued

3

⭐

Checkout review request at perfect moment

2 hours after checkout, personalised thank-you with Google review link.

→ 4.8 avg Google rating

4

🔄

6-month return offer for past guests

6 months after stay, personalised WhatsApp with "We miss you" direct booking offer.

→ 3x return guest rate

Tools Built for Hotels

Every feature you need — nothing you don't

Booking Automation

Appointments, reminders, cancellations

Review Generation

Collect 5-star reviews on autopilot

Automation Sequences

Multi-step automated follow-ups

Recover abandoned carts automatically

Questions from Hotels

Everything you need to know before starting

How do I get hotel guests to book directly on WhatsApp instead of OTA?+

Offer a small discount vs OTA price (you're still saving 15-20% vs full OTA commission). Guests see "Direct rate: ₹4,200 vs ₹4,950 on Booking.com" and choose direct. Reputoo handles the booking automatically.

How do I collect Google reviews from hotel guests after checkout?+

2 hours after checkout time, Reputoo sends a personalised thank-you WhatsApp with your Google review link. Hotels see 4-5x more reviews with this vs passive review collection.

Can I send pre-arrival WhatsApp messages to make guests feel special?+

Yes. The day before arrival, Reputoo sends a welcome message with pool timings, today's special dinner, room details, and an offer to help with any special requests. Guests arrive already impressed.

How do I get past hotel guests to return without going through OTA?+

6 months after their stay, Reputoo sends a personalised WhatsApp: "We'd love to host you again — here's an exclusive direct booking rate." 25-35% of past guests who receive this rebook directly.

Can I manage room service and guest requests via WhatsApp?+

Yes. Guests can WhatsApp your hotel number for room service, housekeeping requests, or local recommendations. All go into your team's shared inbox with full guest history.

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🏩

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