📱Retail

After-Sales That Turns Buyers Into Loyalists.

Build post-purchase relationships via WhatsApp — warranty reminders, service booking, new model launches, and re-purchase campaigns that bring customers back.

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2.8x

Repeat Purchase Rate

9:41

Business

Online

Warranty reminder + service booking

🔔 Hi Suresh! Your Samsung Galaxy S22 warranty (purchased 28 Jun 2023) expires in 30 days! Some options for you: ✅ Extend warranty — ₹2,499/year 🛠️ Get a free service check before expiry Reply SERVICE to book your free check!

12:10

SERVICE — yes please! The speaker is slightly muffled.

12:13

✅ Service appointment booked! Saturday, 29 Jun at 11 AM DigiZone Service Center, Sector 18 Your muffled speaker issue will be resolved — it's covered under warranty. Bring your purchase receipt! 📱

12:16

Type a message

2.8x

Repeat Purchase Rate

80%

Warranty Activation Rate

60%

Fewer Support Calls

New Launch Conversion

The Exact Problems Electronics Stores Face

And how WhatsApp automation fixes each one

🔧

Warranty expiry not tracked, customers not alerted

75% warranties lapse

Customer bought a TV 11 months ago. Warranty expires next month. Nobody told them. They pay for repairs that would have been free.

📞

Support call volume is high for common queries

40 calls/day

"How do I connect Bluetooth?" "Why is the screen dim?" WhatsApp chatbot answers these without involving your staff.

📢

New product launches reach existing buyers too late

30% awareness

iPhone 16 launches. Your existing buyers find out from an ad. You should have been first to tell them with a personalised offer.

How Electronics Stores Automate with Reputoo

A step-by-step WhatsApp journey built for your business

🛍️

Post-purchase setup guide on WhatsApp

After purchase, send product setup guide, troubleshooting tips, and how-to links.

→ 60% fewer basic support calls

🔔

Warranty expiry alert at 11 months

30-day warning before warranty expiry with free service check offer and renewal option.

→ 80% warranty activation rate

📢

New model launch notification to relevant buyers

When a new iPhone/Samsung/TV model launches, notify buyers of the previous gen with upgrade offer.

→ 3x higher launch conversion

🔧

Annual service reminder sent automatically

Every 12 months, automated service reminder for ACs, refrigerators, and smart appliances.

→ 2.8x repeat purchase/service rate

Tools Built for Electronics Stores

Every feature you need — nothing you don't

⚙️

Automation Sequences

Multi-step automated follow-ups

Learn more →

📢

WhatsApp Broadcast

Send campaigns to thousands at once

Learn more →

🤖

AI Chatbot

Instant 24/7 WhatsApp responses

Learn more →

🛒

Cart Recovery

Recover abandoned carts automatically

Learn more →

Questions from Electronics Stores

Everything you need to know before starting

How do I send warranty expiry reminders to electronics customers?+

Reputoo tracks purchase dates from your CRM or records. 30 days before warranty expiry, it automatically sends a personalised WhatsApp alert with free service check and warranty extension options.

Can I reduce electronics support calls using WhatsApp?+

Yes. Reputoo's chatbot answers common questions — "How to connect Bluetooth," "Factory reset steps," "Service center address" — instantly on WhatsApp. Reduces routine support calls by 55-65%.

How do I notify existing customers about new product launches?+

When a new model launches, broadcast to customers who own the previous generation. Include upgrade trade-in offer and new feature highlights. Electronics stores see 3x better launch conversion vs new audience ads.

Can I sell extended warranties and accessories via WhatsApp?+

Yes. After-purchase sequence: Day 3 — screen protector reminder. Day 30 — extended warranty offer. Day 365 — renewal reminder. Each timed perfectly for maximum conversion.

How do I manage electronics service requests on WhatsApp?+

Customers reply to any WhatsApp to start a service request. Bot collects issue description, purchase date, and preferred service center visit time. Service ticket created automatically.