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📦Food & Beverage

More Direct Orders. Zero Platform Dependency. 4.8 Stars.

Build your own order channel on WhatsApp, collect reviews after every delivery, win back customers through Zomato, and turn one-time buyers into regulars.

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3x

More Repeat Orders

9:41

B

Business

Online

Direct order + review collection

Hi, I want to order 2 Butter Chicken meals and 1 Dal Makhani. Home delivery to Koramangala.

12:10

✅ Order received! • 2x Butter Chicken — ₹480 • 1x Dal Makhani — ₹180 • Delivery — ₹40 💰 Total: ₹700 Pay here: pay.reputoo.com/order283 Estimated delivery: 35-40 mins 🛵

12:13

Done, paid!

12:16

🛵 Your order is out for delivery! Track: track.link/ord283 Exp delivery: 6:45 PM

12:19

🌟 Hope you enjoyed the meal! Quick 30-sec review helps us a lot: 👉 zomato.com/review/spicebox Thank you! 🙏

12:22

Type a message

3x

Repeat Order Rate

28%

Cart Recovery Rate

4.8

Avg Platform Rating

₹0

Commission on WA Orders

The Exact Problems Cloud Kitchens Face

And how WhatsApp automation fixes each one

💸

Zomato/Swiggy commissions eat your margin

25-30% commission

Every order through aggregators costs you ₹75-200 in commission. WhatsApp direct orders have zero commission.

😶

Customers order once, platforms own them

No customer data

Zomato knows your customers. You don't. They can recommend competitors on your next order.

⭐

Negative reviews go unanswered

4hr avg response

A 1-star "cold food" review with no response tanks your ranking. Quick personal replies change the story.

How Cloud Kitchens Automate with Reputoo

A step-by-step WhatsApp journey built for your business

1

💬

Customer orders directly on WhatsApp

Bot takes the order, generates invoice, and collects payment — zero commission.

→ Zero platform fee

2

🛵

Live delivery updates sent automatically

Order confirmed, out for delivery, and delivered — each update sent on WhatsApp.

→ Reduced support calls by 80%

3

⭐

Post-delivery review request

After delivery, automated thank-you with review link for Zomato/Google.

→ 4.8 avg platform rating

4

🔄

Win-back for 7-day inactive customers

Customers who haven't ordered in 7 days get a personalised re-order offer.

→ 3x repeat order rate

Tools Built for Cloud Kitchens

Every feature you need — nothing you don't

Instant 24/7 WhatsApp responses

Recover abandoned carts automatically

Review Generation

Collect 5-star reviews on autopilot

Automation Sequences

Multi-step automated follow-ups

Questions from Cloud Kitchens

Everything you need to know before starting

Can customers place orders directly via WhatsApp?+

Yes. Reputoo's chatbot takes orders on WhatsApp, generates invoices, and collects payments. Every WhatsApp order saves you 25-30% in platform commission.

How do I collect reviews from delivery customers?+

After delivery, Reputoo auto-sends a thank-you with your Zomato/Google review link. WhatsApp review requests get 5-7x higher completion than email follow-ups.

Can I send offers to my past customers?+

Yes. Build your direct customer list from WhatsApp orders and send broadcast campaigns — new dishes, weekend combos, loyalty offers — with zero platform involvement.

How does win-back automation work?+

Customers who haven't ordered in 7 days automatically receive a personalised WhatsApp message with a special offer. This re-engages 20-28% of dormant customers.

Do I need a separate WhatsApp number for order management?+

Ideally yes — a dedicated WhatsApp Business API number for your cloud kitchen. Reputoo helps you set one up or connect your existing number in under 5 minutes.

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📦

Ready to Automate Your Cloud Kitchens Business?

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